Communication Channels

Absolutely — here’s a clear, branded Communication Channels Article you can publish inside your OS, send to new users, or turn into a policy page for clients and partners:

📡 OS Communication Channels

“Clear lines. Fast answers. No fluff.”
Inside OS, we move with momentum — and that includes how we communicate.
Every channel exists for a reason, and each one is designed to get you the fastest answer with the least friction. This isn’t about being hard to reach — it’s about being easy to build with.

💬 All Things OS = Buildernaut Chat Widget

This is your go-to hub for help, updates, and next steps.
Located inside your OS account, the Buildernaut Chat Widget is where you:
  • Ask feature or system questions
  • Request links, templates, or support
  • Get updates on progress or task status
  • Drop your onboarding goals or project notes
📍Use This First. Always.
We monitor this daily, and it’s the fastest path to support.

📅 Onboarding Calls = Set Calendar Time (Mon–Wed, 6:30 PM EST)

New here? We’ve got you.
Onboarding calls are reserved for new users who are launching their first system, funnel, or automation. These calls are limited and happen Monday through Wednesday at 6:30 PM EST.
🎯 We’ll walk you through:
  • Setting up your account
  • Choosing your first funnel or automation
  • Connecting your core tools (calendar, payments, DMs)
✅ Booking link is available only after your first Buildernaut chat check-in.

🧠 Support Calls = By Request Only — Must Be Approved

Calls aren’t the default. Clear messages are.
We don’t jump on every call request — and we don’t move without clarity.
To request a support call, go through the Buildernaut Chat Widget and include:
  1. 📝 A detailed description of the issue or goal
  1. 🎯 The system, funnel, or message you're referring to
  1. 📋 An agenda — what you want from the call
  1. 📎 Any links or screenshares you have already created
📌 If the request meets our call criteria, we’ll send you a booking link.
If not, we’ll resolve it asynchronously (chat, video walkthrough, or loom).

⚠️ Why This Matters

We intentionally don’t default to live calls. Here’s why:
  • Most issues are solved faster in writing or video.
  • We protect your time (and ours) from scattered calls.
  • Structure keeps everything documented and focused.
More clarity = less delay.
We move fastest when you lead with purpose.

✅ TL;DR

Channel
Purpose
Notes
💬 Chat Widget
All things OS, fast help, progress updates
Always the first move
📞 Onboarding Calls
M-W 6:30 PM EST for new user setup
Booking link given after chat intake
🧠 Support Calls
Only by approved request via Chat Widget
Must include agenda + details. We often reply async instead of live
Let’s keep the momentum high and the inboxes light.
When in doubt: Chat first. Clarity wins.
Welcome to OS — let’s build.
Would you like this added as a Help Page or converted into a branded doc inside your system?